Terms and conditions

Refund and Returns Policy

Our goal is your complete satisfaction with your online shop purchase. If, for any reason, you are not satisfied, you can return the item within 14 days of delivery for a full refund or exchange. Your peace of mind is important to us.

Refund

For a refund, your item must be unused and in its original condition, including the original packaging. To start the refund process, kindly get in touch with us, providing your order number and reason for return. We will furnish you with a return shipping address and instructions. After receiving the item, we will examine it and keep you informed regarding the refund status. Upon approval, we will initiate a refund to your initial method of payment. Your satisfaction is important to us, and we aim to make the return process as seamless as possible.

Exchanges

If you wish to exchange your item for a different one, kindly reach out to us with your order number and the reason for the exchange. We will then supply you with a return shipping address and instructions. Upon receipt of the returned item, we will examine it and keep you informed of the exchange status. If the exchange is approved, we will proceed to send the new item to you promptly. We are committed to ensuring a smooth exchange process for your convenience.

Refund Shipping Costs

You are responsible for covering the shipping expenses for returning your item. Please note that shipping costs are non-refundable. In the event of a refund, the return shipping cost will be subtracted from your refund amount. Thank you for understanding this policy regarding shipping costs.

Damaged Items

IIn case your item arrives damaged, kindly reach out to us within 48 hours of delivery. We will request photographic evidence of the damage and may need the item to be sent back to us for inspection. We will furnish you with a return shipping address and instructions. Upon receiving the damaged item, we will inspect it and inform you of the refund or exchange status accordingly. Your satisfaction and receiving the product in good condition are our priorities.

Please be aware that we are not liable for damages that occur during shipping, and we are unable to process returns or exchanges for custom or personalized items. Your understanding of these constraints is appreciated. If you have any further questions or concerns, feel free to let us know.

Help Needed

For inquiries regarding refunds and returns, please reach out to us at jesshooft.art@gmail.com. We are here to assist you with any questions or concerns you may have regarding these matters.